The booking process for Fisi Africa Safaris involves the following steps:
Initial Contact:
The process begins with an inquiry from the customer, where they provide details such as travel dates, preferred destinations, budget, and interests
Itinerary Creation:
Fisi Africa Safaris creates a customized itinerary based on the customer's preferences, including logistics, accommodations, and activities
Fine-Tuning:
The customer reviews the itinerary and works with their assigned safari specialist to make changes or additions. The specialist also provides recommendations for new options
Finalization:
Once the customer is satisfied with the itinerary, budget, and accommodations, Fisi Africa Safaris finalizes the details, including preparing a formal cost for the safari. They also secure the accommodations and other essential components to guarantee availability
Deposit and Confirmation:
The customer pays a 30% deposit to confirm their booking. This deposit is used to pay lodge partners and contractually confirm accommodations and logistics
Pre-Safari Information:
Eight weeks before the safari, Fisi Africa Safaris sends the customer a travel pack with all necessary details, including meet-and-greet information, climate advice, and emergency contact details. This is also the time to pay the balance of the safari
Safari and Reflection:
The customer enjoys their safari and, upon return, is asked to provide feedback to help Fisi Africa Safaris improve its services
This comprehensive process ensures that Fisi Africa Safaris provides a tailored and memorable experience for its customers